Starting the trip

Starting the trip:

How do I start my trip with ekar?

1. Go to the application and select the vehicle to be rented from the map
2. Determine the type of reservation (per minute, day, week, or month) and continue
3. View the additional details with the ability to choose the additional security
4. Confirm your reservation, evaluate the external cleanliness, and accept the terms and conditions of ekar
5. Photograph the vehicle from the required sides for disclaimer
6. Press the key button to receive the authorization code from (TAMM) and enter into the application
7. Read the (QR) scanner on the windshield of the vehicle, and then open the vehicle door

Where can I find the vehicle key?

You will find the key in the front drawer. After finishing, return it back to the same place.

What if the vehicle does not operate?

If the vehicle does not operate with the key, check the following:

1. Make sure that the steering wheel is not in the locked position. The, apply the brake and move the steering wheel continuously while trying to turn the key
2. Make sure that the gearshift is in (P) position.
3. Check the fuel tank level 

If the vehicle does not operate after checking the above, call the Customer Service Center at 920031219 for help 

What if I find that the vehicle does not operate for a battery malfunction?

In this case, you can call the Customer Service Center at 920031219, for checking the malfunction, and you will be directed to the nearest vehicle.

What if I cannot find a vehicle?

May be there are no vehicles in the near area. You can press the alert button at the top of the application to help you find the nearest vehicle upon availability.

What if I do not receive the authorization code message?

If you do not receive the authorization code message from (TAMM) on the mobile number registered in Absher, check the following cases: 

1. You have an independent account in Absher.
2. The mobile number registered in the application is identical to that registered in Absher.
3. You do not have a service suspension report or an identity loss report.
4. Your ID Card and driving license are valid.

 Call the Customer Service Center at 920031219 for help.

What if the message reveals that there is a previous authorization for the vehicle?

You may experience a problem with the external authorization entity "TAMM", which is the presence of a previous authorization for the vehicle or the delayed issuance of authorization. in this case, call the Customer Service Center at 920031219, to solve the problem in no time.

What if I receive a message stating "Your ID Card number is incorrect, please update through your profile"?

1. Go to the main menu.
2. Click on (Preview) next to your name.
3. Update Personal Details.
4. Update the number to match the number registered in Absher.

What if I find damages before starting the trip?

It is the customer's responsibility to check the safety of the vehicle and inform us of any damage or malfunction

• 
  If the damages impede the movement of the vehicle or make it in violation of laws, inform us directly at 920031219 or via e-mail: help@ekar.sa
• 
  If the damages are minor and do not impede the movement of the vehicle or do not make it in violation of laws, inform us via pre-trip photography and comments or inform us at 920031219 or via e-mail help@ekar.sa

What if I arrive and do not find the vehicle?

1. Make sure that the plate number of reserved vehicle matches that of the vehicle at the location
2. Make sure that you arrive the same location shown on the application

All vehicles have ekar logo on the back of the vehicle

if you check and do not find the vehicle? Please call the Customer Service Center at 920031219.

 How long can I head for the vehicle?

If the reservation is per minute, you will have 30 minutes to head for the vehicle to complete the reservation steps and start the trip. In case of delay, the reservation will be canceled by the system.

 If the reservation is per day, week, or month, you can head for the vehicle during the reservation period.

Can I cancel reservation before use and are there cancellation fees?

Yes, you can cancel the reservation, and the cancellation fees will be charged.

Notice: If the reservation is per day, week or month, where the amount was paid in advance, contact us to recover the amount

How can I get the rental contract of my trip?

The rental contract will be sent to the email registered in the application immediately after confirming the reservation, and it will be sent to you after completing the reservation.

What if I find belongings that are not mine in the vehicle?

You must call the Customer Service Center and leave the belongings in the vehicle.

Insurance and Additional Insurance:

ekar provides comprehensive insurance for all vehicles. However, in the event of error rate on the part of the driver, he/she must pay for opening a repair file, which is initially estimated at SAR 2,500. To avoid paying for opening the repair file.

Additional insurance ( CDW ): ekar provides additional insurance service in exchange for fees to be added to the reservation price, Exempts you %100 from paying the repair file opening fee.

Additional insurance ( CDW Lite ): ekar provides additional insurance service in exchange for fees to be added to the reservation price, Exempts you %50 from paying the repair file opening fee.

Notice:

1. The amount of Additional insurance varies according to the type of the vehicle.
2. The Najm report or the traffic report must be submitted in case of accidents, may Allah forbid. Otherwise, the additional insurance service will not be provided as this report is important to complete the accident actions.
3. The additional insurance is chosen during reservation and it cannot be added after completing the reservation.