Accidents and Maintenance

Accidents

First: When an accident occurs, may Allah forbid 

1. Make sure your and everyone are safe: In case of injuries, call the ambulance at 997
2. Turn off the vehicle engine, then put the warning triangle at a good distance from the vehicle, in order to protect your safety and the safety of road users.
3. Do not leave the scene: Leaving the scene before the attendance of Najm or the traffic police and completing the accident report may constitute a violation or generate additional fines. So, you must stay at the scene until all actions are taken.

Second: Reporting the Accident 

Procedures of Accident Reporting:

1. Photograph the accident in detail and all ensuing damages.
2. Call Najm at 920000560 or the traffic police at 993 to report the accident.
3. Wait for arrival of the accident investigator, in order to get the accident report (if the investigation is conducted by Najm), or the accident number via SMS to your mobile (if the investigation is conducted by the traffic police).
4. Email the accident photos and the accident report or a photo of the SMS received from the traffic police to help@ekar.sa. Then, call us at 920031219 and leave the accident report in the front drawer.
5. Stop the vehicle at a safe and non-violating place until our arrival. End the trip from the application, regardless of the damages.

We may request you at any time to provide additional details, as needed.

The account is suspended for 72 hours, for completing the accident procedures.

What if the other party to the accident escapes?

Try to read the plate number and inform the accident investigator, who will ask you to sign a paper (statement of true information) at the Traffic Department. Send this statement to us and abide by the accident procedures above. In case you cannot know the plate number of the other party, abide by the accident procedures and inform the investigator. In this case, you will bear the cost of repair file opening in case you did not choose the additional insurance.

Maintenance

ekar provides the roadside assistance. In case you encounter any issues with the vehicle, please call the Customer Service Center at 920031219 or send email to help@ekar.sa

You must adhere to changing the vehicle’s oil according to the information provided inside the vehicle. You will be fully responsible for any damage to the vehicle resulting from negligence, such as not following up on oil changes every 5000 kilometers, lubrication, filling with water, or tire air. You will also bear any related expenses and fees.

• In the event that there is a leakage of any fluids, stop the vehicle immediately to avoid the permanent damage to engine and end the trip
• In the event of an air leakage of the tires, replace the damaged tire with the spare tire in the vehicle trunk, then go to the nearest tire shop.
• If you encounter a battery malfunction, call us immediately to send you support

In all these cases, please call the Customer Service Center at 920031219 or through email at help@ekar.sa